Frequently Asked Questions

Common Q&A’s

Below you will find OzKidzCare most commonly asked questions and answers. If you have any questions that aren’t listed below, feel free to get in touch with us.

Are we licensed?

We are a licensed operators and our registration can be provided to families on request.

What are our fees?

Our fees are competitive and for more information please contact our service for more information.

What government rebates and benefits are available to families?

The Child Care Subsidy (CCS) is a payment offered by the Australian Government for which you may be eligible. To find out if you are eligible for CSS visit the Department of Human Services website humanservices.gov.au

Can I get fee estimates?

Our service can assist you or you can calculate and estimate via the site https://www.childcaresubsidycalculator.com.au/

How is childcare subsidy paid?

The Child Care Subsidy is paid directly to services to be passed onto families.

How many absent days are allowed in daycare?

Under the Child Care Subsidy families are allowed 42 absence days per child, per financial year. These 42 allowable absences can be taken for any reason, including public holidays and when children are sick.

What is a Centre based day care?

Long Day Care is sometimes referred to as centre-based care and is generally provided in a building or part of a building that has been created specifically for use as a child care centre.

What is the National Quality Framework?

The National Quality Framework (NQF) was the result of an agreement between all Australian governments to work together to provide better educational and developmental outcomes for children.

Learn more on the ACECQA website – https://www.acecqa.gov.au/

What do I need to pack in my child's bag?

When you first enrol we will provide you with everything you need to know about starting care, including a detailed list of what to bring each day. In the meantime here’s a general guide to help:

  • A sunsafe hat which covers your child’s face, neck and ears
  • Change of clothes (when involved with hands-on play-based learning, your child may get a little messy!)
  • A bib or two (if required)
  • Comfort item (if required), such as a toy or blanket
  • Dummy in a sealed, named container (if required)
  • Sleeping sheet set or blanket for nap time
  • Bottles
  • Water bottle with a lid or a sippy cup
  • Any medications – please give these to centre staff to manage directly. Please note our centres have formal processes in place to support children who require short or long-term medications as well as management plans for children with any known medical conditions. Please speak further with our service staff regarding this.

How do we communicate children’s updates with families?

Our service  utilises the Kinderloop app to communicate your child’s development to respective parents.